ENROLLING AS A NEW PATIENT
We belong to the Southern Primary Health Organisation (PHO). When you first arrive, we will ask you to fill out an enrolment form. To check if you are eligible to enrol, go to the Ministry of Health. We will request your notes from your previous practice.
On enrolment you will be offered a free nurse’s appointment to introduce you to the practice and make sure we have all your details, recalls up to date, etc.
MAKING AN APPOINTMENT
Routine consultations with the doctors and nurses are by 15 minute appointment. To make an appointment either phone us (03 443 0710) between 8.30am and 6.00pm or use our online service ManageMyHealth. For routine appointments with a particular doctor you should be able to get an appointment within 7-10 working days. Often another GP can see you sooner.
We will always see you on the day if your need is urgent. If you think you need to see us more promptly for a non urgent reason, we will arrange for a nurse or GP to give you a call and see if they can either solve your issue over the phone, or find an appropriate appointment for you.
We also offer shorter phone or video video consultations if appropriate.
If you are unable to attend an appointment, please give us at least two hours notice of cancellation. A $20 fee will be charged for non attendance without notification.
HEALTH INFORMATION CONFIDENTIALITY
All health information obtained by the Doctors and staff at the medical centre during your care is confidential. Sometimes relevant information may be shared with other health professionals to whom you are referred for health care. The privacy code means we are unable to disclose any health information to other family members without permission of the patient.
Under the provisions of the Health Information Privacy Code 1994 you have the right to access health information about you collected and held at the medical centre and the right to request correction of that information.
Any complaints to: The Privacy Officer, Wanaka Medical Centre, 23 Cardrona Valley Road, Wanaka.